Privacy policy

1. Incorporation of Privacy Policy

1.1 Horton Storey Limited are committed to ensuring that your privacy is protected and Horton Storey Limited is compliant with the Data Protection Act 1998 and the General Data Protection Regulations (EU) 2016/679 (GDPR). This privacy policy (‘Privacy Policy’) explains how Horton Storey Limited uses the information Horton & Storey collects about you and the procedures that Horton & Storey has in place to safeguard your privacy.

1.2 By using Horton & Storey’s website  (‘Website’), Horton Storey Limited are able to use the information it collects about you as a legitimate interest as defined in the GDPR. If you do not agree with the terms and conditions set out in this Privacy Policy, please ask us to delete all information held and do not continue to use the Website. Such requests can be made to Tom Storey, Director, Horton & Storey,

1.3 For the purpose of the Data Protection Act 1998 and GDPR, the data controller is Horton Storey Limited.

2. The information Horton & Storey collects and how Horton & Storey uses it

2.1 When you visit the Website register with the Website for updates, and/or request brochures offered on the Website you will have provided Horton & Storey with information including your name, postal address, e-mail address, telephone number, brochures obtained and such other relevant information which Horton & Storey deems necessary to provide you with the brochures and provide maintenance and support services. Where necessary, the information collected is transmitted in a secure manner to third parties listed at the end of this page to assist Horton Storey Limited to provide you with the brochures requested by you and to maintain the support services of Horton Storey Limited.

2.2 Subject to the terms and conditions of this Privacy Policy, Horton Storey Limited protects all personal data from being disclosed to any third parties except when required by law. In addition Horton Storey Limited may use your information to assist in the prevention of unlawful activities e.g. intellectual property infringement or activities which threaten Horton Storey Limited’s Website or is adverse to your or Horton & Storey’s interest.

2.3 Horton & Storey may also use aggregate information and statistics, (but, which will not contain your personally identifying information) for the purposes of monitoring your usage of the Website in order to help Horton & Storey develop the Website and the services offered by Horton & Storey. Horton & Storey may provide such aggregate information to third parties.

2.4 Horton & Storey may collect information which is based upon your behaviour and navigation on the Website. This information allows Horton & Storey to carry out internal research on the users’ interest, demographics and behaviour so that Horton & Storey can better understand, and in turn provide better information, products and services to you and other customers or members which may be of a Legitimate Interest to them, as defined by GDPR.

2.5 Horton & Storey may also wish to provide you with information the same service or any similar  services or products Horton & Storey thinks may be of interest to you.

2.6 If you do not wish Horton & Storey to send you any information set out in Clauses 2.3 to 2.5 above, please send an e-mail to

2.7 Subject to the other provisions of this Privacy Policy and such other provisions specified on the Website, Horton & Storey will not provide your information to other companies or organisations without your consent.

3. Use of cookies and other information gathering technologies

3.1 Horton & Storey uses ‘cookies’ and other technologies to collect information on site to assist Horton & Storey in monitoring Horton & Storey’s web page flow, promotional effectiveness as well as to promote trust and safety.

3.2 Certain features on the Website are only available if you enable the cookie. Horton & Storey also uses a cookie to assist it to provide information which is relevant to your interest.

3.3 You are free to decline Horton & Storey’s cookies although that may impair certain features on the Website.

3.4 You can delete any cookies from your computer – refer to your internet browser’s help files.

3.5 Horton & Storey may also track certain information through the use of JavaScript code and third party web site analytics providers.

3.6 More detailed information on why we use cookies, the cookies set by this website and third-party cookies is provided below:

Why we use cookies

Cookies are small text files stored on your computer while you are visiting a website. We use cookies to:

  • Make our websites work as you would expect
  • Offer you the best browsing experience
  • Provide us with anonymous aggregated information about how users interact with our website
  • Remember any preferences and settings you select when you visit our website again

In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.

Complete information about the cookies we may set on your browser appears below.

Third-party cookies

We use a third-party service, Google Analytics, to add value and convenience to your experience of our website. Google Analytics sets several cookies on your browser. These cookies are used to collect information about how visitors use the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.


Cookie name


Google Analytics


2 years

Google Analytics


2 years

Google Analytics


24 hours

Google Analytics


1 minute

We do not control the use of these third-party cookies, and you should check Google’s privacy policyif you have concerns. Further information and how to opt-out can be found on Google’s website.

4. Protecting your information

4.1 The internet is not a secure medium. However, Horton & Storey has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policies which are of the highest standards are continuously improved.

4.2 Notwithstanding the above, it should be appreciated that no system is entirely fool-proof and you should be careful when you reveal any confidential information to any third party.

5. Disclosure of your information

5.1 If Horton & Storey and/or part of its business is sold or integrated with another business, your details may be disclosed to Horton & Storey’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of Horton & Storey.

5.2 Horton & Storey reserves the right to disclose your data (and you consent to such disclosure) if Horton & Storey is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Horton & Storey’s Terms and Conditions and/or this Privacy Policy, and other agreements; or to protect the rights, property, or safety of Horton & Storey, Horton & Storey’s customers or members. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Updating your details

6.1 If any of the information that you have provided to Horton & Storey changes, for example if you change your e-mail address, name or contact details or if you wish to cancel your membership as a registered user, please contact Horton & Storey by sending an e-mail to

7. Other Terms

7.1 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this Privacy Policy. However, Horton & Storey has taken the steps outlined above to try to improve the security of your information. By using the Website, you consent to these transfers.

7.2 Horton & Storey supplies links to other websites. If you click on a link, you are not protected by this Privacy Policy and you are advised to read the privacy policy of the other website as they may differ from this Privacy Policy.

7.3 Horton & Storey reserves the right to amend this Privacy Policy from time to time as it deems necessary. In such event, Horton & Storey will post such changes on the Website.

7.4 Horton & Storey welcomes your views about the Website and its privacy policy. If you would like to contact Horton & Storey with any queries or comments please send an e-mail to

I recently purchased a property through Horton & Storey. Justyn and Emma were very approachable throughout, ensured I was kept up to date with any relevant information. Thank you all at H&S

Horton and Storey were the agent we chose for selling our property and we were very pleased with them, from the first visit to the close of business, house sold! Always interested in our needs, and professional in assessment, advice, and service. We enjoyed their continued involvement throughout and are pleased to recommend them to all future sellers.

Having recently sold my property through Horton & Storey, I have only the highest praise for Justyn and' All The Team'....ALWAYS kept up to date.....ALWAYS returning any phone messages......ALWAYS remaining polite and professional even when I occasionally put them under a little pressure. Highly recommended.5 star service.

Having recently sold our property through Horton & Storey, i would highly recommend them to anybody looking for an Estate Agent. Professional and thorough throughout the process, we was always kept up to date at every stage. Excellent Service.

Sa Iq (Purchaser) Very friendly and professional estate agents. The nicest agents we dealt with in our search for a proper

Tom and Justyn at Horton & Storey are an absolute joy to work with. Their knowledge, experience and expertise from the start set us at ease and made the process from start to finish an awesome experience. I would definitely recommend them!